COVID 19 UPDATE: We are continuing to take customer enquiries and orders and are delivering orders as usual, while taking precautions to ensure the safety of our customers and employees.
Delivery to most areas CAIRO is FREE on orders over 350 EGP.
Delivery lead time varies by item, delivery lead time is typically 5 - 7 working days in Cairo.
For most items, a signature will be required on delivery.
Tailored To Fit Items
Tailored to fit items will take longer due to the allowance of making time. The current lead time on made to measure items is 2 – 3 weeks. We will contact you when your item has been completed to arrange delivery. If you decide you’d like us to fit your items, we will bring them with us when we come to fit.
Returnable items must be returned within 14 days of delivery. Items must be returned undamaged and in their original packaging. Purchase receipt must be provided.
Due to the nature of our products we are unable to issue refunds on items that have been cut for you, all Tailored To Fit products including poles and tracks, fabrics or rugs that have been printed to order. We cannot accept returns due to incorrect measurements supplied to us.
We are unable to accept returns of part orders of wallpaper. We always recommend ordering samples of fabrics and wallpapers before placing an order.
Please inspect your items when you receive them. For fabrics and wallpapers, please check you are happy prior to cutting or hanging. If your order arrives damaged or faulty please let us know within 48 hours of delivery.
CAN I TRACK WHERE MY ORDER IS?
As soon as your item is handed over to the delivery company, they will contact you with the progress of your order. You will also be able to check on the status of your order in your online account.
CAN I MAKE ANY CHANGES TO MY ORDER AFTER IT HAS BEEN PLACED?
As long as your items have not been dispatched we can rearrange the delivery date and/or the delivery address. Please contact us and we can make the amendments.
WHAT IF MY ITEMS ARE OUT OF STOCK?
As we offer such a large range, for most items we manufacture most of our products ourselves. We also work closely with our suppliers to ensure we only offer items which have good levels of availability. However, very occasionally we discontinue certain lines or there will be a delay in fulfilling your order. When this happens, we will contact you as soon as possible (normally within 24 hours of receiving your order) to see if you are happy to wait or arrange a refund.
CAN I CANCEL OR AMEND OR MY ORDER?
We are not able to accept returns on any Tailored to Fit items including curtains, blinds, cushions, and poles and tracks as they will have been made or cut to order and we are not able to sell them to another customer.
We cannot accept returns due to incorrect measurements supplied to us.
We do our very best to make sure your made to measure items are perfect, but in the event there is a fault we will first see if it is possible to make an alteration to fix the fault. If we cannot fix the fault, we will arrange a replacement, or a partial or full refund.
CAN I RETURN FABRICS, TRIMMINGS, AND OTHER ITEMS CUT TO ORDER?
Lengths of fabric and trimming are cut to order, and so are not returnable for lengths under 10 metres.
In some circumstances, for lengths over 10m we may be able to accept returns of fabric, but this will depend on the supplier and will be subject to a restocking fee of 30%.
We recommend obtaining a sample before ordering. Please check your fabric before cutting.
WHAT DO I DO IF MY ITEM IS FAULTY WHEN IT ARRIVES?
If your item is faulty please contact us. We will normally need to arrange collection of the faulty item, and once inspected we will advise you on the options.