Privacy Policy


1. Who are we?

1.1 We are Raif Textile (Raif Home Tex) Limited. For privacy queries, you can contact us at Other contact details are on our website.

2. What's the purpose of this policy?

2.1 It tells you what to expect when we collect your personal information via our website. Please only use our service if you are completely happy with this policy.

2.2 Generally, the policy covers only information provided to us. If you give personal information to other people, such as payment providers or other websites, please check their privacy policies.

3. Will the policy change?

3.1 Yes. Please check it whenever you visit our website. We will assume you agree to the new version of the policy if you use the site after its effective date. We may also notify you of any changes by email.

4. What do we collect?

4.1 Information which you upload to our service or otherwise give us such as:

  • your name and contact details;

  • details about your transactions on our service;

  • information included in your reviews or which your otherwise provide for display on our service;

  • contact or other information which you give or allow us to use for newsletters or other marketing; and

  • your communications with us.

For the full list of cookies we collect see the Cookies policy section.

4.2 Automated information about your use of our service such as: the internet protocol (IP) address used to connect your device to the internet, connection information such as browser type and version, information about your device including device-type and device identifier, operating system and platform, mobile network data, a unique reference number linked to the data you enter on our system, login details, the site from which you arrived at our service details of your activity with date / time stamps including pages you visited and your searches / transactions.

4.3 We may record your phone calls with us for training, fraud detection, and dispute resolution.

4.4 Limited billing information may be sent to us by our payment provider for verification purposes e.g., your name, email address and billing / delivery addresses.

5. What's our reason / legal basis for collecting the information?

5.1 Because it’s necessary to perform our contract with you and/or to take steps at your request to enter into such a contract, e.g., send service messages, process payments and fulfil orders. This applies to initial enquiries, contact and transaction details.

5.2 Because it’s in our “legitimate interests”, e.g., to manage and improve our service including tracking usage patterns and preventing or detecting fraud or abuse. This applies to automated usage data as well as reviews and similar information which you provide for public display on our service.

5.3 Because you’ve agreed. This applies to contact or other information which you give or allow us to use for newsletters or other marketing. You can withdraw permission at any time as explained on our service or by emailing us at the above email address.

6. How long do we keep personal information?

6.1 Until you close your account (via our website or by email request to the above email address.)

6.2 We may hold on to some of your information for up to six years if reasonably needed for legal, regulatory or tax reasons, deal with disputes, prevent fraud or abuse and/or enforce our terms and conditions.

6.3 We may keep certain other information indefinitely because it may be helpful to you in future, such as reminding yourself about the designs or patterns you ordered or the measurements of your curtains. Please close your account as above if you do not want us to keep this kind of information.

6.4 We will keep your information which we use only for newsletters or other marketing until you tell us to stop sending you such messages.

7. To whom do we send or make available your personal information?

7.1 To other people who supply us with a service, in particular: other companies in our group who provide part of our service (e.g., measurement / installation services), delivery / warehouse companies, website hosts, payment providers, customer service providers, telephony providers which help us manage phone call recordings, and businesses which help us send communications or monitor our website and which provide us with online advertising, analytics, review management, live chat and other IT services.

7.2 To other users of our service, if you enter personal information into a review on our service.

7.3 To credit reference agencies, regulators and the police and other law enforcement authorities to help deal with fraud and abuse and/or comply with legal requirements.

7.4 To insurers and professional advisers in connection with our insurance cover or to deal with legal claims.

7.5 To potential buyers so far as reasonably necessary, in the case of an actual or proposed (including negotiations for a) sale or merger or business combination involving all or the relevant part of our business.

Cookies policy

This Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on our site, your choices regarding cookies, and further information about cookies.

About cookies

We and/or other companies use cookies and other tracking technologies on our website. A cookie is an identifier (a small file of letters and numbers) that is sent to your web browser. Cookies are widely used to make websites work, or work more efficiently, as well as to provide information to the website owner or others. Some are session temporary “session” cookies that remain in the cookie file of your browser only until your browser is closed, and persistent cookies stay for longer (depending on the lifetime of the specific cookie).

Our cookies

Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information.

In addition to the usage of cookies described above, we also use cookies to:

  • Ensure you remain logged into the website throughout your browsing session

  • Maintain the functions that support your customer journey

  • Help us to improve your browsing experience by giving us insight into how our website is being used